About the service: Baxter Life Care Ltd is a domiciliary care service that was providing personal care to 11 people in their own homes at the time of the inspection.

People’s experience of using this service:

The service had systems to ensure risks were managed and people were kept safe. People received effective care from a well-supported and trained staff team. Staff understood the importance of providing person-centred care and treated everyone as individuals, respecting their abilities and promoting independence. Staff had built positive caring relationships with people they supported and their families. People received personalised care that was responsive to their needs and preferences. Staff liaised with other health care professionals to ensure people's safety and meet their health needs. Where staff noted a concern they quickly involved healthcare professionals, to achieve positive outcomes for people and reduce any risks. We received consistently positive feedback about how the service was managed.

More information is in the full report.

Rating at last inspection: This was the first time the service had been inspected since registering as a new location.

Why we inspected: This was a scheduled inspection to assess the quality of the service during their first year operating from the new location.

Follow up: The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service.