We spoke with three people who used the service on the day of the inspection. We also spoke with three people by telephone, to gain their views. Everyone we spoke with gave very positive feedback about the standard of the service.

We found that people's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. We were provided with evidence that people were treated with respect and in a way that upheld their dignity.

People experienced care, treatment and support that met their needs and protected their rights. We saw evidence that people received safe and appropriate care that met their needs.

People who used the service were protected from the risk of infection. Processes were in place to ensure staff were aware of infection control procedures, through a program of training.

The information reviewed at inspection showed that good practice was followed in supporting and training staff.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others.