We asked people what their experience was like when visiting the dental practice. Comments from people included, “I have always had all my treatment explained.” And, “I have no problems at all with the dentist; they do a good job.”

We looked at treatment records and we confirmed treatment was appropriately planned and recorded.

We also looked at the infection control procedures in place. We saw there were robust procedures in place and that staff had suitable guidance to ensure that equipment was cleaned, decontaminated and sterilised. We also saw that suitable arrangements were in place to provide emergency first aid and resuscitation if required.

We saw that staff had many opportunities to keep up to date with their training and personal development. Staff told us that they met regularly to talk about their practice and that they felt well supported in their work.

Information about how to make a complaint was displayed in the reception area and available in the practice information leaflets. We also saw that a ‘suggestions box’, was available and that patients were asked to complete a ‘satisfaction’ survey after their treatment. This meant that people were aware of their rights and able to raise any concerns about their treatment if they needed.