People we met at the practice were all satisfied with the care and treatment they had received. They told us staff were friendly, professional and sensitive if they were apprehensive. One person said they had been nervous about the treatment but had been reassured and put at ease by staff. Another person said: "it's really good here. Friendly and relaxed". The parent of a young person receiving treatment said "everyone is really patient. It's very focussed upon the patient and very reassuring".

We found the practice was gaining valid informed consent from people, including young people. Staff knew when consent was required and how to determine who was or was not able to make an informed decision. The provisions of the Mental Capacity Act 2005 were followed. People received safe and effective care from a practice that was clean and well appointed. Staff were experienced, skilled and knowledgeable. People's private information was held confidentially and only authorised staff had access to records.