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Care Services

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Barn Surgery, 22 Ferring Street, Ferring, Worthing.

Barn Surgery in 22 Ferring Street, Ferring, Worthing is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 30th January 2017

Barn Surgery is managed by Barn Surgery.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-01-30
    Last Published 2017-01-30

Local Authority:

    West Sussex

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

6th December 2016 - During an inspection to make sure that the improvements required had been made pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 23 February 2016. Breaches of legal requirements were found during that inspection within the safe domain. After the comprehensive inspection, the practice sent us an action plan detailing what they would do to meet the legal requirements. As a result, we undertook a desk based focused inspection on 6 December 2016 to follow up on whether action had been completed to deal with the breaches.

During our previous inspection on the 23 February 2016 we found the following areas where the practice must improve:-

  • Ensure that all relevant staff has criminal record checks with the Disclosure and Barring Service (DBS).

  • Ensure that all staff receive up to date safeguarding training.

Our previous report also highlighted areas where the practice should improve:-

  • Review patient feedback on the difficulties with access to the service and monitor changes in this area alongside action taken.

  • Continue with the programme of annual appraisal for all staff, ensuring that this is embedded in practice for future years.

We conducted a desk based focused inspection on 6 December 2016 to check that the provider had followed their action plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. (A desk based focused inspection means the provider was able to send us evidence of the action taken to address the issues previously found rather than visiting the practice).

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link on our website at www.cqc.org.uk

During this inspection we found:-

  • The practice had updated their DBS records to ensure that all staff identified as requiring a check had received one.

  • That all staff had attended safeguarding training at a level relevant to their role.

We also found the following in relation to the areas where we had told the practice they should improve:-

  • The practice had installed a second phone line to improve access to the phone system for patients and to make improvements to appointment access. This had included an upgrade to the phone system to improve call quality. In addition, the practice had worked to improve the uptake of online access to the appointment system and 45% of patients now accessed appointments this way. The practice had also changed their walk in service to an appointment service and had introduced a nurse triage system.

  • The practice had implemented an appraisal system where all staff would receive their appraisal annually in March. We saw that the practice manager had an alert in place to ensure that this was embedded in practice.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice
23rd February 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 23 February 2016. Breaches of legal requirements were found during that inspection within the safe domain. After the comprehensive inspection, the practice sent us an action plan detailing what they would do to meet the legal requirements. As a result, we undertook a desk based focused inspection on 6 December 2016 to follow up on whether action had been completed to deal with the breaches.

During our previous inspection on the 23 February 2016 we found the following areas where the practice must improve:-

  • Ensure that all relevant staff has criminal record checks with the Disclosure and Barring Service (DBS).

  • Ensure that all staff receive up to date safeguarding training.

Our previous report also highlighted areas where the practice should improve:-

  • Review patient feedback on the difficulties with access to the service and monitor changes in this area alongside action taken.

  • Continue with the programme of annual appraisal for all staff, ensuring that this is embedded in practice for future years.

We conducted a desk based focused inspection on 6 December 2016 to check that the provider had followed their action plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. (A desk based focused inspection means the provider was able to send us evidence of the action taken to address the issues previously found rather than visiting the practice).

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link on our website at www.cqc.org.uk

During this inspection we found:-

  • The practice had updated their DBS records to ensure that all staff identified as requiring a check had received one.

  • That all staff had attended safeguarding training at a level relevant to their role.

We also found the following in relation to the areas where we had told the practice they should improve:-

  • The practice had installed a second phone line to improve access to the phone system for patients and to make improvements to appointment access. This had included an upgrade to the phone system to improve call quality. In addition, the practice had worked to improve the uptake of online access to the appointment system and 45% of patients now accessed appointments this way. The practice had also changed their walk in service to an appointment service and had introduced a nurse triage system.

  • The practice had implemented an appraisal system where all staff would receive their appraisal annually in March. We saw that the practice manager had an alert in place to ensure that this was embedded in practice.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

 

 

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