Barbourne Health Centre in Worcester is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 29th January 2019
Barbourne Health Centre is managed by Dr Charles Rowland Harris.
Contact Details:
Address:
Barbourne Health Centre 44 Droitwich Road Worcester WR3 7LH United Kingdom
We carried out an announced comprehensive inspection at Barbourne Health Centre on 13 December 2018 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
what we found when we inspected
information from our ongoing monitoring of data about services and
information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
The practice provided care in a way that kept patients safe and protected them from avoidable harm.
The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines and best practice.
There were comprehensive policies and procedures to support best practice.
There was an open and transparent approach to safety and a system in place for recording, reporting and learning from significant events. The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
There was clearly defined and embedded systems, processes and practices in place to keep people safe and safeguarded from abuse and for identifying and mitigating risks of health and safety.
There were clear responsibilities, roles and systems of accountability to support effective governance.
Patients received effective care and treatment that met their needs.
The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
Letter from the Chief Inspector of General Practice
We carried out a comprehensive inspection of Barbourne Health Centre on 22 April 2015. We have rated this practice overall as good.
Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was also good for providing services for the older people, people with long-term conditions, families, children and young people, working age people (including those recently retired and students), people living in vulnerable circumstances, and people experiencing poor mental health (including people with dementia).
Our key findings were as follows:
Patients were kept safe. There were arrangements in place for staff to report and learn from key safety risks. The practice had a system for reporting, recording and monitoring significant events over time.
The practice was proactive in helping people with long term conditions to manage their health and had arrangements in place to make sure their health was monitored regularly.
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Opportunities for learning from internal and external incidents were taken.
The practice was clean and hygienic and had robust arrangements for reducing the risks from healthcare associated infections.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.
The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand.
However, there were also areas of practice where the provider should make improvements. The provider should:
Risk assessments should be carried out to determine whether identity details should be obtained for staff employed by the practice before it was registered with the Care Quality Commission (CQC).
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