Two patients and the relative of a patient spoke with us during our visit. When we asked if these people felt able to discuss their treatment options with staff each person said they felt confident to do this. One patient told us “my treatment has so far lasted three and a half years and I have always felt comfortable using this service.” Another person told us, “we are always told about how the treatment is going and if anything needs to change we are also told.”

We saw the records of five patients who had been examined by the orthodontist on the day prior to our visit. We found in each case that there were completed medical history updates and treatment plans.

We saw records confirming that updated safeguarding training for all staff at this practice had been carried out in March 2013.

We inspected the premises and noted that all areas of the practice, including the examination and treatment areas were clean. There were effective measures in place to minimise the risk of infection.

Staff training records showed that all staff undertook regular training. The staff had access to specialist advice and up to date information about their specific area of work. We saw examples of customer satisfaction feedback that the practice had received, all of which were positive about the individual's personal experience of the service.