Baobab Care UK Limited, Birmingham.Baobab Care UK Limited in Birmingham is a Homecare agencies and Supported living specialising in the provision of services relating to caring for adults under 65 yrs, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 2nd May 2019 Contact Details:
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12th March 2019 - During a routine inspection
About the service: About the service: Baobab Care UK Limited is a domiciliary care agency and also provides support to people in a supported living service . On the day of our inspection nine people were receiving care and support from Baobab Care UK Limited. People’s experience of using this service: People were safe and protected from avoidable harm. There were systems in place to assess risk. Staff were recruited safely and medicines were well managed. New staff received induction and there was an ongoing programme of training. Staff had received supervision but their was no formal process to assess staff’s competency to perform in their role. We have made a recommendation about staff supervision and performance assessments. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the polices and systems in the service supported this practice. Care records were detailed and person centred. Staff were caring and kind. People’s right to privacy and confidentiality was respected. No formal complaints about the service had been received. The registered provider told us they asked people and their relatives for feedback on a regular basis but relatives told us their feedback had not been asked for. We have made a recommendation about obtaining effective feedback. Staff told us they felt supported by the manager and registered provider and regular staff meetings were held. The manager and registered provider met on a regular basis to review the service. Although audits had been completed at regular intervals since November 2018 they had not identified areas where improvements could be made. The service worked in partnership with other health care professionals and organisations to ensure people had good outcomes. Rating at last inspection: This is Baobab Care UK Limited’s first inspection since its registration on 9 January 2018. Why we inspected: This was a planned inspection. Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates. For more details, please see the full report which is on the CQC website at www.cqc.org.uk
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