We spoke to three patients who received treatment on the day of our visit. All the patients we spoke to were very satisfied with the quality of care received. One person said "good service, you cannot fault it". We found the staff very professional and helpful and this was confirmed when we spoke to patients.

The three patients commented on how friendly and caring the practice staff were. One long standing patient described how when they joined the practice they had extreme dental fear. Now they are a "happy patient" and are confident of attending the practice even for complex dental treatment.

All three patients commented on the cleanliness of the practice. We found the practice very clean and tidy this was confirmed through observing patient feedback survey. All three people we spoke to would recommend the practice to their family or friends.

We found that all three patients were given appropriate information and choices about their treatment options and the associated costs. The prevention of dental problems was always emphasized by the dentists and other staff. One patient commented that "prevention always emphasized". This was confirmed when reviewing clinical records. All three patients commented how easy it was to make an appointment. They said they only had to wait a short while for an appointment even when they had problems. Appointments always ran to time and text messaging was used to remind patients of their appointments to avoid no shows.