We arranged this visit to B74 Dental Surgery in advance. This helped to ensure that time was made available for us to speak with staff. During the inspection we spoke with the provider (who was also the dentist at the practice) a dental nurse, the receptionist and observed two consultations.

On the day of our visit we spoke with three people who used the service. After our visit we telephoned and spoke with five people registered at B74 Dental Surgery to ask them about their experiences of the service. The people we spoke with were complimentary about the service they had received. Their comments included, "I feel very comfortable with him (the dentist)" and "Always good treatment". People told us they were given the information they needed to be able to make an informed decision about their treatment. People told us that the practice was clean and tidy and we found that the provider had effective infection control procedures in place. This meant the risk of infection for people using the service was minimised.

The dental nurse and dentist had attended a range of training so that they had up to date knowledge and skills to treat people that attended the practice safely. There were systems in place that ensured people using the service were asked their views about the service. We saw examples of patient feedback which was positive.