During our inspection we saw people attending the surgery were dealt with professionally and in a friendly manner by the staff. People told us they felt respected by the staff and were fully involved in the decisions made about their dental care and treatment. Written information was available for people informing them of the prospective treatment and charges.

We spoke with people who were attending the practice before they went in to see the dentist. They told us they were always given a copy of their treatment plan that showed the cost of the treatment. They told us they felt respected by the friendly staff and were fully involved in the decisions taken about their dental care and treatment. Comments we received were: "They tell me what my options are and how much it will cost” “I have been coming here for many years and the new dentist has some good ideas for my long term dental treatment, I have been happy with the change.” “I ask the dentist for his advice before making up my mind about the treatment I may need."

The practice manager who accompanied us during our visit made available all the records we asked to see. They had systems in place to monitor and reduce cross infection, safeguard vulnerable people and investigate complaints. There was the opportunity for people to air their views through the patient satisfaction survey and leave their comments in the suggestion box. We saw that the information gathered was used to improve quality of care.