Patients we spoke with were complimentary about the service provided. In patient feedback surveys people said things like, “Excellent reception staff, always friendly, polite and helpful,” and “I have never received less than excellent care from the practice,”

Patients said the different treatment options were always explained to them as well as the cost. One person told us, “I always get an explanation about the treatment and any choices there may be.”

We watched how the staff dealt with patients as they arrived. They were very friendly and polite, putting people at their ease.

We saw there were safeguarding procedures in place. There was also on-going training and support for staff to help keep them up-to-date with best practice. One patient we spoke with commented that the practice was “very supportive of young people…. if they were worried about anyone they would report it.”

The practice was clean and well maintained with good procedures in place to prevent cross infection. People we spoke with commented on how clean the surgery always was and were complimentary about the environment.

We saw staff at the practice were properly trained, worked to a professional code of conduct and kept their skills updated. Staff told us they felt very supported. One of the dental nurses told us, “The training we can get access to is very good and it’s nice that (the provider) supports staff to go on courses which helps to develop your skills.”

There were measures in place to make sure the quality of the service received by patients was maintained or improved. Patients were regularly asked their views and their responses were used to plan and make improvements.