We spoke with four patients. Three had all been with the practice for many years. Patients told us they were very happy with the service provided. One commented “I have no worries; everything is always explained to me”. A new patient told us “I needed a lot of treatment; it was made clear to me what was needed and how much it would cost”. Patients said they found it easy to get an appointment when they wanted one and were usually seen at their appointment time.

Patients who used the service understood the treatment choices available to them and received written information about treatment and costs. They experienced effective, safe and appropriate care and treatment which met their needs and protected their rights. The provider had all the necessary systems in place which ensured patients were cared for in a clean and hygienic environment. Patients were cared for by staff who had completed relevant training and were supported to deliver care and treatment safely and to an appropriate standard. The quality of the service patients received was regularly assessed and monitored.