About the service:

Autumn House is a residential care home that was providing personal and nursing care to 54 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

Improvements were needed to ensure the newly implemented systems in place to monitor the service were imbedded and sustained. Improvements were needed to ensure medicines were consistently managed safely to protect people from potential harm. Records did not always contain people’s up to date needs and preferences.

People did not always have their legal rights protected as the staff did not have the knowledge to ensure peoples care was delivered in line with the Mental Capacity Act and which people had Deprivation of Liberty Safeguards authorisations in place. People were supported by staff who had not completed training. Improvements were required to ensure peoples holistic needs were being met.

Improvements were required to ensure people received care that was responsive to their own Individual needs, including when they reached end of life. The provider operated a complaints system but improvements were required to ensure all people and their relatives had access to it.

People were supported by safely recruited staff. People were supported by staff that understood their responsibilities to safeguard people from the risk of harm. There were systems in place to ensure lessons were learnt when things went wrong.

People told us they enjoyed the food and had choices to meet their nutritional needs.Staff involved and consulted a range of health and social care professionals to ensure people's healthcare needs were met.

People were supported by caring and compassionate staff who supported people with patience. People’s choices were respected in line with their individual communication needs to promote informed decision making. People’s right to privacy was up held and their independence was promoted.

Feedback was gained from people, relatives and staff, which was used to make improvements to people’s care. The provider had recognised that improvements were needed at the service and had started to implement changes to the way the service was managed. The provider had a clear vision for the future of the service.

Rating at last inspection:

This was the first ratings inspection since the provider registered on 25 October 2017.

Why we inspected:

This was a planned inspection to assess whether the provider was meeting the meeting the required standards and to provide a rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk