We spoke with four people who were very happy with the quality of care and treatment they received. Most were long term patients who said they were always given good information to help them make decisions about their care and treatment. We also looked at the analysed survey results from March 2013 and fifty two survey forms completed in October 2013. People’s responses showed that they rated the practice highly, with most areas scoring very well. The practice saw a mix of private and NHS patients and people appeared equally satisfied with their care and treatment. A typical comment was “I feel privileged to have care so good so close to home.”

The dentist took a detailed medical history from each person on their first appointment and then updated it regularly. Everyone had a treatment plan and received aftercare advice. There was emergency equipment available in the surgery and all staff had received life support training.

There were effective systems in place to reduce the risk of infection. Staff showed us the decontamination procedure and we saw evidence of regular checks and audits.

There were effective systems in place to monitor the quality of the service. Staff held regular meetings to review the quality of service and people’s feedback. There were a range of checks and audits in place.