Ashling Homes Healthcare Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection one person was receiving a service.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This was our first inspection of Ashling Homes Healthcare Ltd since the service registered with the Care Quality Commission in September 2016.

Staff had sufficient knowledge and skills to meet people's needs effectively. They completed an induction programme when they started work and completed mandatory training.

People were supported by staff who were trained and well supported in their job roles. Staff members had been safely recruited and had received an induction to the service.

Staff had access to personal protective equipment (PPE) for the prevention and control of infection.

There were systems to safeguard people from abuse. The principles of the Mental Capacity Act 2005 were also being followed to ensure that people's human rights were being upheld and that they were consenting to their care from the service.

People's needs had been assessed to determine their support needs. Detailed care documentation had been developed to guide the care worker about the support the person required.

The registered manager was in regular communication with the person and their relative to check they were happy with the care. Staff said they were well supported by the manager and they enjoyed working for the agency.