Ashleigh Residential Care Home is a residential care home and provides care to 25 older people with a range of age related conditions including dementia. At the time of the inspection there were 22 people living there.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

People were kept safe by staff who knew how to mitigate risk and to provide safe care. They also knew how to respond should they suspect abuse. There was sufficient staff on duty to meet people’s needs and wishes in a timely manner.

Medicines were stored and administered safely. Staff had clear information on medicines and were able to explain to people why they needed to take them.

Staff were trained to meet people’s needs and care was delivered in a kindly manner. People’s right were protected because staff knew and followed the requirements of the Mental Capacity Act. Where appropriate people’s mental capacity was established and people where they lacked mental capacity to make safe decisions for themselves were protected. Deprivation of Liberty was used appropriately.

People’s heath was promoted through good nutrition and people had access to health and social care professionals to ensure their ongoing mental and physical health.

People were cared for by staff who knew them and cared for them in a kind and compassionate manner. People dignity and independence was promoted and staff always got consent before they delivered care.

People’s needs were assessed and care plans were drawn up; where possible this was done with the person or their relative or representative. Social needs were considered and people had the opportunity to partake in community activities such as outing to local beauty spots or in-house entertainment. Those people who were not able to partake in these activates had one to one time with staff.

There was a complaints system in place and the service had received many complements. Visitors were welcome to the service at a time to suit people they were visiting.

The service was well led. There was an established workforce and little staff turnover. The registered manager led by example, regularly delivering care to people, this enabled them to be aware of people’s changing needs and staff’s development. Systems were in place to review and where necessary improve the service. Accidents and incidents were monitored and where appropriate mitigation action taken.

Staff were positive about how they were managed and staffs’ morale was good.

People found the registered manager easy to talk to said they were available should they be needed. No one we spoke with had any concerns or worries about the service.

Further information is in the detailed findings below

Ashleigh Residential Care Home is a residential care home and provides care to 25 older people with a range of age related conditions including dementia. At the time of the inspection there were 22 people living there.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

People were kept safe by staff who knew how to mitigate risk and to provide safe care. They also knew how to respond should they suspect abuse. There was sufficient staff on duty to meet people’s needs and wishes in a timely manner.

Medicines were stored and administered safely. Staff had clear information on medicines and were able to explain to people why they needed to take them.

Staff were trained to meet people’s needs and care was delivered in a kindly manner. People’s right were protected because staff knew and followed the requirements of the Mental Capacity Act. Where appropriate people’s mental capacity was established and people where they lacked mental capacity to make safe decisions for themselves were protected. Deprivation of Liberty was used appropriately.

People’s heath was promoted through good nutrition and people had access to health and social care professionals to ensure their ongoing mental and physical health.

People were cared for by staff who knew them and cared for them in a kind and compassionate manner. People dignity and independence was promoted and staff always got consent before they delivered care.

People’s needs were assessed and care plans were drawn up; where possible this was done with the person or their relative or representative. Social needs were considered and people had the opportunity to partake in community activities such as outing to local beauty spots or in-house entertainment. Those people who were not able to partake in these activates had one to one time with staff.

There was a complaints system in place and the service had received many complements. Visitors were welcome to the service at a time to suit people they were visiting.

The service was well led. There was an established workforce and little staff turnover. The registered manager led by example, regularly delivering care to people, this enabled them to be aware of people’s changing needs and staff’s development. Systems were in place to review and where necessary improve the service. Accidents and incidents were monitored and where appropriate mitigation action taken.

Staff were positive about how they were managed and staffs’ morale was good.

People found the registered manager easy to talk to said they were available should they be needed. No one we spoke with had any concerns or worries about the service.

Further information is in the detailed findings below

There were 21 people living at the home on the day of our inspection. Due to their health conditions or complex needs not all people were able to share their views about the care that they received. We observed their experiences to support our inspection.

We spoke with five people who used the service, two relatives, the provider, the registered manager, the deputy manager and four care staff. We looked at six people's care records and four staff files.

We found that the provider had systems in place to gain the consent to care and treatment of people who used the service. Where people did not have full mental capacity to consent, care was provided in their best interests.

We found that staff had an understanding of the needs of people who used the service. We found that care and treatment was planned and delivered in a safe way, which met people's individual care needs. People we spoke with were positive about the care they received. One person told us, "It's lovely here, I don't ever want to move."

We found that the provider worked well with other services to ensure the health and wellbeing of the people who used the service.

We found that there was an effective recruitment process in place to ensure that staff had the skills to meet people's needs.

We found that systems were in place to deal with complaints. One person told us, "The food is great, the people are nice and I get everything I need."

At the time of our visit there were twenty one people living at the home. During our visit we spoke with four people who were living at the home, six members of staff and one person who was visiting. People living at the home explained that they were happy with the care and support they were currently receiving. One person told us, "we are looked after well and the food is good’’.

People told us the staff were supportive and we observed them carrying out their duties in a kind and patient manner. During lunch time, staff were seen assisting people in a dignified manner and at a pace that suited them.

Individual rooms were clean and tidy, and people were encouraged to bring in their personal belongings and furniture. Staff working at Ashleigh told us how much they enjoyed working for the service. One staff member explained, "It's a really nice place to work, the managers are supportive and we are encouraged to undertake further training’’.