We inspected this home on 7 and 8 February 2017. This was an unannounced Inspection. The home was registered to provide residential care and accommodation for up to 22 older people. At the time of our inspection 21 people were living at the home.

The registered manager was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

People we spoke with told us that they felt safe living at the home. Risks to people’s safety had been identified and staff had received training in how to recognise and report any concerns of abuse. People told us there were enough staff available to support them safely with their needs. People had their medicines when they needed them and there were effective systems in place to ensure the management of medicines were safe.

People were supported by staff who received regular training and staff told us they felt supported by the registered manager. Staff were aware of how to support people’s rights, seek their consent and respect their individual choices. People told us that they were happy with their choices of meals and had been supported to access healthcare services when needed in order to promote their health and well-being.

People received some caring and compassionate support and most staff demonstrated a positive regard for people they were supporting. People were involved in making decisions about their well-being. People told us they were treated with dignity and their privacy was respected by staff.

Care provided to people was personalised and staff understood people’s preferences and choices. Activities were provided but improvements were planned to ensure people had the opportunity to participate in activities of interest to them. People and their relatives knew how to complain. The registered manager had effective systems in place to support people to complain.

Notifications of concern had not always been sent to the Care Quality Commission as required. The registered manager sought feedback from people but had not used this information to drive improvements. People, their relatives and staff described the registered manager as approachable and supportive. Systems were in place to monitor the quality of the service and where shortfalls had been identified, plans were in place to improve these.