We spoke with four patients who used the practice and they told us they were very satisfied with the treatment and care they received. They said they never had to wait long for appointments, and in an emergency they were always seen quickly.

Patients said their treatment plans were always explained and discussed with them, including choices about treatment and costs. One patient told us “it was all explained to me very clearly; I knew exactly what the costs would be”.

They said that staff were always friendly and helpful and always ready to explain their treatment and answer any questions they had. One patient we spoke with said “I find them very professional and very pleasant”. Another patient told us “they are marvellous; I can’t praise them enough”.

We found that oral health care advice was provided by the practice and patients’ medical information was kept up-to-date.

Patients told us they felt safe and well cared for by the dental team and we found that the practice had arrangements in place to minimise identified risks as far as possible.

Patients told us that the practice was always clean, and that they had no concerns regarding cross infection. We found that arrangements were in place to monitor the quality and safety of the service that the practice provided.

People told us they were very satisfied with the practice. They said they never had to wait long for appointments, and in an emergency they have always been seen the same day. People said their treatment plans were always explained and discussed with them, including choices about treatment and costs. People said that the practice was always clean, and all the staff were friendly, welcoming and respectful.