We talked with people who were receiving treatment during our visit. They confirmed they were consulted about the options available to them and given information to help them make decisions about their treatments. People also said that they were happy with the care and treatment they received. Comments made included, “I travel a long way to use this dentist. I think that shows how much I trust this dentist and they have made me feel at ease.” And “I am very nervous of any dental work done, but Mark [the dentist] has taken time with me and made me feel at ease, safe and reassured.”

We reviewed the treatment records and they showed that treatment was appropriately planned and recorded.

We confirmed that procedures were in place to ensure that equipment was cleaned, decontaminated and sterilised. We also saw that suitable arrangements were in place to provide emergency first aid and resuscitation if needed.

Information on how to make a complaint was available to people who used the service. People confirmed that they felt able to raise any concerns they had directly with the dentist and staff if they needed.