We saw staff speaking with people in a respectful manner and staff we spoke with understood the requirements for privacy, dignity and confidentiality. We were able to speak with one person who was in the waiting room when we visited. They confirmed that the dentist and the dental nurses always explained what they were going to do. They told us that they were "very happy" with the level of information they had and said; “I have been coming here for a very long time. I know them all well. They are open and honest and thoroughly explain the cost of my dental treatment and what is covered by my dental plan.”

The practice staff discussed with us how they assessed people for treatment. We found that all people accessing the service received an initial assessment in which their medical history was obtained and these records were kept on file. The practice facilities were clean and well maintained with appropriate floor and surface coverings. The person we spoke with confirmed that staff wore protective equipment during the treatment and that they ensured that the people using the service did the same. However we found that the waste bins stored outside were not kept in a locked area to deter anyone from trying to tamper with them. The monitoring of the quality of the service provided by the practice ensured that people received safe and appropriate care from staff who were appropriately trained.