We spoke with seven patients: four longstanding prior to treatment, one immediately post treatment, and a child accompanied by a parent waiting for orthodontic tooth extractions. All these patients were happy overall with the treatment they had received. Where appropriate they had been given treatment options and the information they needed to be able to make their choice. They felt that their decisions and opinions were respected by the staff.

We found that patients were given appropriate information about their treatment.

Information was collected and updated about patient's medical conditions to ensure patients remained safe when being treated. Equipment was available and staff trained to deal with medical emergencies.

Patients were cared for in a clean, hygienic environment.

There was a commitment on the part of the provider to staff training and development and by all staff themselves to remaining appropriately trained and to enhance their knowledge and skills.

Patient records were compiled and maintained adequately and stored and, where appropriate, destroyed securely.