One person we spoke with said "All the staff here call me by my surname. They are polite and respectful." On the day of our visit two dentists and one hygienist were working. All treatment was carried out with the surgery doors closed. One person said "I am confident they keep my information confidential."

We saw that the dentists and hygienists regularly informed patients what was happening during treatment and asked if they were comfortable and happy to continue. During treatment one patient said "It's ok I trust you." We spoke with this person who said "My treatment is always explained to me 100% of the time."

One person we spoke with told us that they thought the practice was clean. They said, "They are very good at keeping the place clean and tidy. I see that they use clean instruments with me when I receive treatment."

All staff we spoke with told us that they were well supported and had the opportunity to discuss any issues during team meetings.

We spoke with two people who told us that they would speak with the receptionist staff if they were unhappy or wanted to comment on the practice. One person said "I don't need to complain, they are fantastic here." Another person said "The treatment is first class."