About the service:

Anytime Care Solutions is a domiciliary care agency that was providing personal care to two people at the time of the inspection. It supports people with different needs and backgrounds. Including people with mobility needs.

People’s experience of using this service:

Anytime Care Solutions was a newly registered service providing care for two people at the time of our inspection.

The registered manager was committed to delivering high quality and safe care to people and involving them in the planning of their care and the running of the service.

Risks to people’s health, safety and wellbeing were assessed and management plans were put in place to ensure these were reduced as much as possible. People were protected from potential abuse by staff who had received training and were confident to raise concerns.

People were supported by kind and caring staff who worked hard to promote their independence and sense of wellbeing. Staff were provided with the training they needed to care for people well.

People’s views were sought and their consent was always gained before any care took place. People were offered choices.

People’s care plans contained personalised information detailing how people wanted their care to be delivered. Staff knew people well.

There was a thorough recruitment process in place that checked potential staff were safe to work with people who may be vulnerable.

The registered manager had quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.

More information is in the full report

Rating at last inspection: This is the first time this service has been inspected.

Why we inspected: This inspection was scheduled based on the registration date of the service.

Follow up: We will continue to monitor the intelligence we receive about the service.