This inspection was carried out on 13 March 2018 and was unannounced. This was the first inspection since they were registered with the Care Quality Commission on 14 November 2017. Many of the people and the staff had moved from another of the provider’s location to this new purpose built building.

Anson Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Anson Court provides accommodation for up to 75 people. Some of these people live with dementia, old age and physical disability. The home is not currently registered to provide nursing care but an application was in progress to provide nursing care at the time of the inspection. At the time of the inspection there were 45 people living there.

The service had a manager who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The service was run by a management team that knew people well and had a people first outlook. There were quality assurance systems in place and these identified shortfalls allowing for appropriate remedial action to be taken. People, relatives and staff were positive about the management of the service.

People’s care needs, for all aspects of their lives, needed to be met consistently. Care records at times had gaps that did not allow for effective review of people’s wellbeing. There was also a need for further development was needed in relation to activities. People’s feedback was sought, although this had only commenced recently.

People felt safe and were supported by sufficient staff who had undergone appropriate recruitment process. Medicines were managed safely and risks were identified and management plans were in place to mitigate these risks. The management team shared learning from any events such as medicine errors, themes from incident analysis or complaints.

People were supported in accordance with the principles of the Mental Capacity Act. People were supported by staff who were trained and had opportunities for supervision.

People were encouraged to eat a healthy and balanced diet and there was appropriate access to health and social care professionals. We found the design of the building promoted a friendly and welcoming environment.

People were supported by staff who were respectful and kind. We found that privacy and dignity was promoted in most instances. Confidentiality was maintained.