This was the first inspection of Anglebury Court since it became registered under the ownership of Tricuro Limited. At the time of the inspection a registered manager was in post but they were taking up secondment opportunities within Tricuro. The organisation had informed us of this and we were supported to carry out the inspection by the acting manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Anglebury Court is registered to provide accommodation and personal care for up to 32 older people. At the time of the inspection there were 26 people in residence.

The provider had systems in place for the storage, recording and dispensing of medication which required some improvement. Not all of the recording of medicines administered had been recorded in line with the expectations of the provider. The acting manager acknowledged that improvements were required and talked to us about how they would implement these.

There were sufficient staff employed at the home but the way they were deployed at key times of the day required further consideration. We observed the lunch period in one area and noted that one staff member supported six people with a variety of needs from just being served their dinner to providing full support with assisting a person to eat. The registered manager agreed to talk with staff to look at different ways of working during these times to ensure people and staff had a better experience of the social time.

The provider was meeting the requirements of the Mental Capacity Act 2005 and assessments of people’s capacity had consistently been made but the provider needed to ensure that the assessment records were accurate. Staff understood some of the concepts of the Act, such as allowing people to make decisions. Staff demonstrated that they could apply this to everyday life.

The provider had systems in place to ensure the quality of the service was regularly reviewed and improvements were made. The care and support people received were regularly audited and areas for improvement recognised. Staff knew people’s needs and the records relating to people’s care and support were kept up to date.

People told us that the staff met their care needs well. One person told us “The staff look after me well and I have plenty of friends here. Others talked about being treated well and with kindness”. We observed this to be the case. The relatives we spoke with talked about the home being embedded in the community and enjoyed support from the community.

Staff knew people’s routines and respected them. Staff knew how to support people when they became anxious and had effective ways of addressing this. Staff understood people’s unique communication styles and took time to listen carefully to what they were being told.

Staff demonstrated a caring and compassionate approach to people living at the home. People were offered choices at mealtimes such as where to sit and what to eat. The provider had a system to offer choice of what to eat during mealtimes that was effective.

People told us they felt supported at the home and safe in the company of staff. The staff told us they worked well as a team and enjoyed working at the home. They told us they sometimes had time to sit and talk with people and to do things with them that they knew interested them. We observed this to be the case during the inspection.