Andrea Ubhi, York.Andrea Ubhi in York is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 28th July 2016 Contact Details:
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22nd June 2016 - During a routine inspection
We carried out an announced comprehensive inspection on 22 June 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Andrea Ubhi – York is situated in the centre of York, North Yorkshire. It offers private dental treatments including dental implants, endodontics, cosmetic dental treatment, specialist orthodontics, conscious sedation and oral surgery.
The practice has four surgeries, a decontamination room, two waiting areas, three treatment co-ordinator pods; a separate room for the Orthopantomogram (OPT) machine and the cone beam computerised tomography (CBCT) scanner, a reception area and patient toilets. All facilities are located over three floors of the premises. There are staff facilities on the second floor of the premises and a seminar room used for staff meetings and training.
There is a company director, three dentists, two specialist Orthodontists, a dental hygienist, five dental nurses (two of which are trainees), three treatment co-ordinators, two receptionists, a practice manager and two marketing assistants.
The opening hours are Monday - Friday from 09:00 to 17:00.
The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
During the inspection we received feedback from seven patients. The patients were positive about the care and treatment they received at the practice and they told us they were involved in all aspects of their care and found the staff to be very friendly, exceptionally caring, they provide a high standard of care and were always treated with dignity and respect.
Our key findings were:
There were areas where the provider could make improvements and should:
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