AMS St Annes opened on the days and times people using the service needed. AMS St Annes was not open to clients on the day we inspected. Therefore we were unable to speak to people using the service. However we looked at the feedback forms and comments book completed by people who had recently used the service. These were positive about the care and support they received.

Appointment times and days were arranged around the person so they could access the service at their convenience. People said they had been given clear explanations and written information about the process. Through the feedback forms one person commented, “I was delighted with the full explanation, information and diagnosis.”

Care records showed that people had been involved in decisions about their ultrasound screen and scan. All the necessary information about the person was in place. The person’s medical history had been discussed and recorded and their consent to the procedure confirmed.

People were able to self refer to AMS St Annes, although there were also referrals from GP’s and other professionals. The results of procedures were given directly to the person

Appropriate staff cover was available to ensure people receive a consistent and well managed service. The manager listened to comments and suggestions about the service and had an effective complaints procedure.