On the day of our visit we were able to speak with two people who had attended the practice for routine appointments. One person said they had attended their first appointment a week ago. They described the practice as “having very acceptable standards.”

People told us they were involved in all decisions relating to their treatment. They said they were asked whether there had been medical changes the dentist would need to be aware of. People said they were made aware of the cost of treatment in advance.

People said they could make appointments easily. One person told us the receptionists were “helpful” and it was “easy to make an appointment.”

The practice had policies and procedures in place to ensure children and vulnerable adults were protected. The provider was the lead person for safeguarding at the practice and staff had attended safeguarding training. The practice manager told us further safeguarding training would be arranged for early 2014.

The dental nurse explained how infection control was managed within the practice. They told us they had received infection control training as part of their qualification course work. People we spoke with told us they were happy with the cleanliness of the practice.

Systems were in place to respond to any concerns or complaints. People's views on the service had been sought by satisfaction surveys. There was a copy of the complaints policy on display in the reception.