About the service:

Ambito Community Service Croydon is a domiciliary care and supported living service that provides care and support to seven people living in supported living accommodation who lived in their own flats. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided

People’s experience of using this service and what we found:

People spoke positively about the service. They said they felt safe and their needs were being met.

Care and support was personalised to people’s individual needs.

Assessments were carried out to ensure people's needs could be met. Where risks were identified, management plans were in place to manage these safely.

Accident and incidents were recorded and acted upon. Any lessons learnt were used as opportunities to improve the quality of service

Medicines were managed safely. Staff followed appropriate infection control practices.

Appropriate numbers of suitably skilled staff were available to meet people's needs.

Staff had the knowledge and experience to support people's needs. They were supported through induction, training and supervision to ensure they performed their roles effectively.

People were supported to maintain good health and had access to a range of healthcare services when needed.

People were encouraged to eat healthy food for their wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People's privacy, dignity and independence was promoted. People told us care workers were kind and caring.

There were procedures in place to respond to complaints. The provider had investigated and responded promptly to any concerns received.

There were effective systems in place to assess and monitor the quality of the service provided.

The provider worked with healthcare services and professionals to plan and deliver an effective service.

Rating at the last inspection:

This service was registered with us on 4 May 2018 and this is the first inspection

Why we inspected:

This inspection was part of our routine scheduled plan of visiting services to check the safety and quality of the care people received.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk