Amari Care Services is a domiciliary care service providing care to people in their own homes.

This inspection of 31 May and 6 June 2017 was the first carried out since the service registered with the Care Quality Commission on 7 May 2015. At the time of our inspection there were approximately 40 people using the service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe when care staff visited their home to provide them with support. Risks to people were appropriately planned for and managed. There were appropriate systems in place where staff supported people with their medicines.

People told us they were happy with the level of support received and that care staff always arrived to support them at the agreed times.

Records demonstrated that staff had received appropriate training, support and development to carry out their role effectively. Plans were in place to develop upon the skills and knowledge of the staff team. Staff told us they were satisfied with the training and support they received to carry out their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People told us they received the support they needed to maintain healthy nutrition and hydration. Care plans made clear where people needed this support and how it should be delivered.

People told us that care staff were kind to them and respected their right to privacy and upheld their dignity. They also told us that staff were respectful of their home.

People told us and records confirmed that the service encouraged people to feed back their views on the service.

People received personalised care that met their individual needs and preferences. People told us they were involved in the planning of their care and in making decisions about how and when this care should be provided.

People told us they knew how to complain about the service and felt they would be listened to. There was a complaints procedure in place.

The registered manager promoted a culture of openness and honesty within the service. They maintained a close working relationship with the small staff team and with the people using the service.

There was a robust quality assurance system in place and shortfalls identified were promptly acted on to improve the service.