People told us that they were always consulted about the options available to them and given information to help them make decisions about their treatment. People said that they were very happy with the care and treatment they received, and were treated well by the staff. Comments made to us by people who used the service included ‘they explain things in a way you understand, not too technical’ and ‘always been happy with my treatment’. Treatment records showed that people’s treatment was appropriately planned and recorded.

Suitable arrangements were in place to provide emergency first aid and resuscitation if needed. Procedures were also in place to ensure that equipment was appropriately decontaminated and sterilised. Staff were able to describe these arrangements clearly and had been appropriately trained in the prevention of infection and in emergency first aid. Comments made to us by people who used the service included ‘no concerns about hygiene at all’.

Information on making complaints was available to people who used the service. People said they would feel able to raise any concerns with staff and described them as ‘very approachable’ and ‘very polite and very helpful’.