We visited Allsopp dental @ Birmingham Road Ltd on Tuesday 15 January 2013. We met with the registered manager Dr Allsopp, the practice manager, a head nurse and a dental nurse. We spoke with four people over the telephone after our visit. We were told that they were involved in all decisions about any treatment. "They explain everything". "You have enough information to help you make a choice". We saw records to confirm this.

Patient records demonstrated that thorough examinations were undertaken. People said that they were happy with the services provided at this dental practice.

Emergency medication and equipment was available and ready for use. Staff had received training to manage emergency situations.

Records showed the cleaning regimes followed by staff. Decontamination practices ensured that used dental equipment was suitably cleaned and sterilised. The four people we spoke with told us that the dental practice was always clean.

Staff received regular training to enable them to keep up to date with current working practices. Appraisal and regular staff meetings helped to ensure that staff received support to be able to do their job.

Satisfaction survey results showed that people were very satisfied with the service provided at this dental practice. People told us, "I am happy here, I recommend this dental practice to people". "I have been going to this dental practice for 15 years and I have moved all of my family here as well".