When we visited the imaging centre, a number of people were attending for MRI scans. There were no people attending for ultrasound scans or X-rays on the day of our inspection.

We spoke with four people who had used the service, three members of staff, the registered manager and one of the radiologists.

We found that people were treated with respect and dignity by the staff. People told us they felt safe and well looked after. There were systems in place to deal with foreseeable emergencies.

The service was clean and hygienic. One person told us “it is all clean and tidy”.

Systems were in place to ensure that staff were well qualified to carry out their roles.

The service operated efficiently. One person told us “I arrived early and was seen immediately”. We saw that people were seen promptly, understood their procedures and how and when they would receive the results of their tests. People told us that they felt well looked after while having their scans. One of the people we spoke to said “it has all been fantastic”.

People were supported by attentive and professional staff. Staff explained tests and gave reassurance during MRI scans. A person told us “they are all very friendly”.

People were able to select from a wide choice of music to listen to while having their scan. “They put me at my ease” another person said.

People were asked to complete a questionnaire following their scan. There was an effective complaints process in place. People's views were taken into account by the management to improve their service.

People who used the service and staff working at the centre told us that they felt comfortable to speak out if they were unhappy.

The service worked well with other agencies and services to make sure people received their care in a joined up way. We observed that the staff and visiting radiologist had a good rapport with the management at the imaging centre.

We found that staff employed by the provider had been recruited following appropriate vetting procedures to ensure that they were appropriately qualified and able to undertake their roles.

We spoke to five people who had a MRI scan during our visit. All of them spoke positively of their experience and the care provided to them by staff. One person told us "It is a nice place and easy to park. I have been seen on time and can't fault the care I have received."

We found that people were provided with information about the tests and procedures and were treated with courtesy and respect by all the staff. Information about patients was held confidentially throughout the service.

We found that staff understood the importance of protecting vulnerable patients and knew what to do if they suspected abuse.

The staff we spoke to were trained, supervised and supported and went about their work in a calm and professional manner.

We found that the provider took steps to assess and monitor the quality of the service it provided. It also undertook a wide range of audits to manage the risks associated with its activities and actively sought feedback from patients in order to improve.