About the service: All Seasons Community Support Two Limited is a domiciliary care agency. It provides personal care to adults living in their own houses and flats in the community. At the time of the inspection the agency was supporting 349 people, only 325 were receiving personal care. CQC only inspects the service being received by people provided with personal care, where they do we also take into account any wider social care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

¿People told us they were supported to stay safe by staff who knew them and treated them with kindness.

¿Risks to people were managed with them and took into account their views and choices.

¿Staff had clear guidance about how to support people based on their needs and preferences. Care plans were developed with people and reviewed regularly.

¿Staff were recruited safely and had the training and support they required to meet people’s needs.

¿People were encouraged to be as independent as possible and staff supported them to try new things.

¿There was a culture of learning and continual improvement. This was supported by regular audits of all areas of practice and actions to address shortfalls. All learning was shared with staff.

¿People were supported to stay healthy and staff worked closely with health care professionals to enable people to remain in their own homes.

¿People were given opportunities to feedback on their care and complaints were responded to and used as opportunities for learning.

¿Staff worked in small groups in order to give consistent support to people.

Rating at last inspection: This is the first inspection since a change of legal entity in December 2018

Why we inspected: This inspection was completed earlier than scheduled based on some concerns we had received. The rating was Good.

Follow up: We will continue to monitor the service.