About the service: Alina Homecare Horley is a domiciliary care agency which provides personal care to people living in their own home. At the time of our inspection, the agency was providing the regulated activity of personal care to 20 people. People receiving the care were either living with dementia or elderly and frail.

People’s experience of using this service:

People told us staff turned up on time and stayed the full time they expected. They said they saw the same staff members which resulted in good relationships being developed with them.

People received the medicines they required and were supported to access healthcare professional input should they need it.

People were kept safe by staff as staff understood how to report any concerns, and guidance was in place to help keep people free from harm. People were cared for by staff who had been safely recruited and knew what they needed to do to prevent the spread of infection. People had not needed to make a complaint, but told us they felt they would be listened to. They said they were regularly asked for their feedback.

People were protected from restrictive practices as staff followed the principles of the Mental Capacity Act 2005. People told us they felt staff were competent and they were happy with the food staff prepared for them.

People’s care plans were comprehensive and included all relevant information for staff. People said they were involved in making their own decisions for their care. People said staff were kind and caring and they showed them respect.

Everyone felt the agency was well managed and the registered provider was approachable. Staff felt supported and were happy to work for the agency. In turn the registered provider supported the registered manager and had an ethos that meant they wished to continue to assist the agency to improve.

Rating at last inspection: This is first inspection of Alina Homecare Horley as they registered with CQC in April 2018.

Why we inspected: This was a scheduled inspection of the agency carried out in line with our inspection methodology.

Follow up: We will carry out a further fully comprehensive inspection of the agency within the timescale set out in our inspection process. This is dependent on the rating. However, should we receive any concerns about the agency prior to that, we will look to bring forward our scheduled inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk