This practice is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced inspection at Alfred Squire Road Health Centre on 5 July 2018 as part of our inspection programme.

At this inspection we found:

• The practice had systems to manage risk so that safety incidents were less likely to happen. However there was a lack of recorded information to demonstrate that when incidents did happen, the practice shared learning with staff to ensure any improvements made would be sustained.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system was not easy to use and reported that they were not always able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• Staff reported improved communication with professionals across the organisation since joining The Royal Wolverhampton NHS Trust, vertical integration project.

The areas where the provider should make improvements are:

• Review the arrangements for sharing learning with staff following significant events.
• Review the arrangements for checking medicine expiry dates for named patient medicines.
• Ensure the minutes of meetings are sufficiently detailed to show that any changes made following significant events are appropriate and prevent further occurrences.
• Ensure staff follow the practice’s procedures for the appropriate handling of patient specimens.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.