Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Alexandra Medical Centre on the 5 May 2015.

Overall the practice is rated as good. Specifically we found the practice to be good in providing care that was safe, effective, caring and responsive and well led. It was also good for all population groups.

Our key findings were as follows:

• The practice had robust arrangements in place to ensure patients received a safe service. Risks to patient safety were effectively managed. The practice investigated, acted upon and learnt form incidents that occurred.

• The practice was effective in providing positive outcomes for patients. Patient care was provided by staff who had received appropriate training. The practice worked with other health and care providers to deliver co-ordinated care.

• Patients we spoke with told us that staff provided a caring service. They us that they were treated with dignity and respect, their privacy maintained and that staff were friendly and helpful.

• Practice staff responded to the various patient groups and tailored care to meet patient’s needs. GPs carried out clinical audits and made changes to patients care and treatments to ensure best practice. Information and feedback from patients was used to promote good systems of care.

• Practice staff had a clear vision to deliver high quality care and promote good outcomes for patients. This was evident when speaking with patients and staff during our inspection. Staff had lead roles and responsibilities and were supported in carrying out their roles effectively.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice