People we spoke to were positive about the treatment they received and understood the care and treatment choices available to them. They said that they felt involved in their treatment and that this was explained to them in a way they understood. People said they felt able to ask questions about their treatment to ensure they knew what to expect. People said they were happy with the environment. The waiting area was spacious and adequate. They said that the practice was ‘clean and tidy’. All patients seen said they would recommend the practice to friends and family. We observed staff being professional and friendly towards people who used the service.

During our visit we noted some of the survey responses which were positive. One person said. ‘I am always made to feel as comfortable as can be.’ Another person said ‘I like coming to see you, excellent service.’ This indicates that the service is treating people with respect and involving people in the treatment they receive.