We spoke with four patients and asked them about their experiences of care and treatment. Two patients told us about their family members’ experiences too, including children. Everyone said that they received good dental care. Some people said they had previously been very nervous of visiting the dentist, but since being a patient at this practice they were much more relaxed. One person said, “Now I enjoy [visiting the dentist], it’s so good here”. Three people provided examples of how they had been given appointments at very short notice when they needed treatment urgently.

People told us that risks and benefits of different treatments were explained so they understood the implications of their choices. One person said “[The dentist] makes time to give a clear explanation.”

People told us that they were given advice about how to keep their teeth and gums healthy. For example, we were told; “I get very good advice and guidance about how to clean my teeth properly.”

From looking at records we found that staff were supported to maintain their professional skills. People who use the service commented that the staff were very professional and friendly. One person said the dentist, “Knows how to care for the individual,” meaning he understood their fears and how best to alleviate them.

The service monitors the quality of service it provides, by reviewing practice and feedback from people who use the service. We found the service followed good hygienic practices.