About the service: Alderlea Care Home is a residential care home that provides personal care for up to 40 people aged 65 and over. At the time of the inspection 27 people were living at the service.

People’s experience of using this service: People and their relatives gave positive feedback about their experience of the service and the care they received. They told us they felt very safe and secure with the staff. People were supported by a consistent team of staff and were protected from avoidable harm and abuse by staff who could identify and report safeguarding concerns.

People's received their medicines in line with their prescriptions. Staff understood people's needs and risks to their safety. Risk assessments guided staff on how to safely meet people's needs.

There were enough skilled and experienced staff to meet people's needs. New staff received an induction to their role. Staff received appropriate training and support to enable them to perform their roles effectively. Recruitment processes were in place and followed. Staff were respectful and built trusting relationships with people. They supported people to maintain their dignity and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were trained in mental capacity legislation and understood their responsibilities. They gained consent before providing care and supported people to make their own decisions and choices. Care plans contained current and personalised information that supported staff to provide person-centred care.

Staff worked with health and social care professionals and responded to their advice, to ensure people's needs were met. People were encouraged to pursue their interests and to maintain important relationships. People had end of life care plans in place which identified their wishes.

People were confident their concerns or complaints would be addressed promptly and processes in place aided this. The registered manager was committed to providing a high-quality, person-centred service. They had an open and honest approach and supported staff. The registered manager used audits to monitor the quality and safety of the service. They listened to people's feedback and responded to issues and concerns to continually improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This was the first inspection for this service under the new provider..

Why we inspected: This was a planned inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.