Albion Lodge provides accommodation and personal care for up to 36 older people. At the time of our inspection there were 32 people living at the home. At the last inspection, in June 2015, the service was rated Good. At this inspection we found that the service remained Good.

People continued to receive care in ways which helped them to remain as safe as possible. Staff understood the risks to people’s safety and offered support and reassurance to people when they wanted this. There was enough staff to care for people and to meet their safety and care needs. People received their prescribed medicines safely, and staff regularly offered pain relief to people and respected their decisions.

The care that people received continued to be effective. Staff had undertaken training which helped them to develop the skills and knowledge needed to care for people. The training staff received was linked to the needs of people who lived at the home.

Staff understood people had the right to make their own decisions and were available to provide reassurance if this was needed. Staff knew which people, relatives and health and social care professionals would need to be involved if people needed support to make key decisions about their lives. People enjoyed their meal time experiences and staff encouraged people to have enough to drink so they remained well. People were supported to access health care services so they would stay well.

People had built strong relationships with the staff supporting them and were confident to make their own day to day decisions. These were respected by staff. People were treated with dignity and staff recognised people’s need for privacy and independence.

People and staff were encouraged to make suggestions about the care provided and their views were acted on. People’s care plans reflected their individual preferences and needs. There were no restrictions on the time people’s relatives could visit them and people told us there were interesting things for them to do, either together or on their own, so their well-being was enhanced. Systems were in place to manage complaints, so the care provided to people would develop further.

People and staff told us the registered manager and senior staff were approachable. A visiting health professional highlighted communication with the senior team was open, and this helped to ensure people received the care they needed. People and staff were positive about the way the home was managed, and were encouraged to let the registered manager know their views on the care provided. Regular checks were in place to assess and monitor the quality and safety of the service.

Albion Lodge provides accommodation and personal care for up to 36 older people. At the time of our inspection there were 32 people living at the home. At the last inspection, in June 2015, the service was rated Good. At this inspection we found that the service remained Good.

People continued to receive care in ways which helped them to remain as safe as possible. Staff understood the risks to people’s safety and offered support and reassurance to people when they wanted this. There was enough staff to care for people and to meet their safety and care needs. People received their prescribed medicines safely, and staff regularly offered pain relief to people and respected their decisions.

The care that people received continued to be effective. Staff had undertaken training which helped them to develop the skills and knowledge needed to care for people. The training staff received was linked to the needs of people who lived at the home.

Staff understood people had the right to make their own decisions and were available to provide reassurance if this was needed. Staff knew which people, relatives and health and social care professionals would need to be involved if people needed support to make key decisions about their lives. People enjoyed their meal time experiences and staff encouraged people to have enough to drink so they remained well. People were supported to access health care services so they would stay well.

People had built strong relationships with the staff supporting them and were confident to make their own day to day decisions. These were respected by staff. People were treated with dignity and staff recognised people’s need for privacy and independence.

People and staff were encouraged to make suggestions about the care provided and their views were acted on. People’s care plans reflected their individual preferences and needs. There were no restrictions on the time people’s relatives could visit them and people told us there were interesting things for them to do, either together or on their own, so their well-being was enhanced. Systems were in place to manage complaints, so the care provided to people would develop further.

People and staff told us the registered manager and senior staff were approachable. A visiting health professional highlighted communication with the senior team was open, and this helped to ensure people received the care they needed. People and staff were positive about the way the home was managed, and were encouraged to let the registered manager know their views on the care provided. Regular checks were in place to assess and monitor the quality and safety of the service.