This is a busy surgery, with both dentist practitioners carrying out treatments throughout the site inspection. However, we did speak to a range of people about the service. They included, the practice manager, staff and patients waiting for treatment. This helped us to gain a balanced overview of what people experience using the practice.

We asked some people waiting for treatment to talk to us about their experiences using the service. They were very positive about the way they were treated by staff, and were happy with the care and support shown to them during the course of their treatment. Comments from patients included, "I have been coming here since it opened, its always been very good." Also, "They are very good at making me feel comfortable and less anxious."

People we spoke to felt they were given enough information about their treatment options. They were kept informed about how their treatment was progressing throughout the process. One patient said, "The dentist talks me through everything so I know what’s going on." The practice manager told us, "It is important to keep the patient informed at all points of treatment." Patients told us they found all staff to be friendly and reported that they were treated with respect and dignity.

None of the people we spoke with had any concerns about the standard of care and treatment they were receiving. People told us that they would be comfortable in raising any concerns they may have.