People who use the service were given appropriate information and support regarding their care or treatment. The dentist took x- rays and digital photographs and used these in addition to a computerised education program, which he occasionally showed to people to explain what the treatment would involve. Treatment plans were written and provided to the patient and staff told us that they would discuss the treatment options with the person at the initial consultation and answer any questions they had. We spoke with three people who use the service and they told us that they had been given sufficient information about their care and treatment. One person told us that the dentist “always explains everything” and another stated that “all treatments were explained fully”.

People who use the service understood the care and treatment choices available to them. People who use the service confirmed that staff explained everything to them in a way that they could understand. Staff told us that non- English speaking patients usually brought their own interpreter but they could also arrange for interpretation services for them if required.

People's diversity, values and human rights were respected. All consultations took place in private and the dentist was always assisted by a dental nurse. Patients could also bring a chaperone with them if required and there was step free access to the clinic.