Alan Lam Family Dental Practice Ltd, Ropery Lane, Chester Le Street.Alan Lam Family Dental Practice Ltd in Ropery Lane, Chester Le Street is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 16th January 2020 Contact Details:
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3rd May 2013 - During a routine inspection
We saw patients at the surgery were made to feel welcome and were greeted in a friendly way. We saw the provider had lots of information on display for patients. This information included dental charges, urgent care procedures and the patient complaints procedure. We saw patients completed medical questionnaires and these were reviewed whenever they visited the surgery for a new course of treatment. Patients were recalled in line with guidance from the National Institute of Clinical Excellence. This meant people were only asked to visit the dentist when their personal needs deemed it necessary. We saw the provider’s surgery was kept clean and tidy. The staff at the surgery were able to describe to us, in detail, the decontamination process and steps they took to ensure equipment was properly cleaned. This meant the risks of cross contamination were minimised because the provider made sure dental equipment was properly cleaned.
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