AK Rana in London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 27th July 2017
AK Rana is managed by AK Rana.
Contact Details:
Address:
AK Rana 5 Merchant Street London E3 4LJ United Kingdom
Telephone:
02089803676
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-07-27
Last Published
2017-07-27
Local Authority:
Tower Hamlets
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at AK Rana on 14 January 2016. The overall rating for the practice was good. The full comprehensive report on the 14 January 2016 inspection can be found by selecting the ‘all reports’ link for AK Rana on our website at www.cqc.org.uk.
This inspection was an announced comprehensive inspection carried out on 25 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 14 January 2016. There were concerns due to the registered person did not do all that was reasonably practicable to assess, monitor, manage and mitigate risks to the health and safety of service users.
Our key findings were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice. For example the practice referred patients for social prescribing to improve their overall wellbeing.
Feedback from patients about their care was consistently positive.
The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet patients’ needs. For example the practice referred patients for social prescribing.
The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group. For example the PPG suggested a PPG notice board to encourage new members and to keep patients informed of developments at the practice.
The practice had good facilities and was well equipped to treat patients and meet their needs, however, the main entrance was not wheelchair user friendly.
The practice actively reviewed complaints and how they are managed and responded to, and made improvements as a result.
The practice had a clear vision which had quality and safety as its top priority. The strategy to deliver this vision had been produced with stakeholders and was regularly reviewed and discussed with staff.
The practice had strong and visible clinical and managerial leadership and governance arrangements.
However there were areas of practice where the provider should make improvements:
Review their health and safety risk assessment and ensure it is specific to the practice.
Ensure that there is a system in place to assist wheelchair and pushchair users in gaining access through the main doors.
Ensure improvements are made to address patient access to appointments and some aspects of care as outlined in the patient survey.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at AK Rana on 14 January 2016. The overall rating for the practice was good. The full comprehensive report on the 14 January 2016 inspection can be found by selecting the ‘all reports’ link for AK Rana on our website at www.cqc.org.uk.
This inspection was an announced comprehensive inspection carried out on 25 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 14 January 2016. There were concerns due to the registered person did not do all that was reasonably practicable to assess, monitor, manage and mitigate risks to the health and safety of service users.
Our key findings were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice. For example the practice referred patients for social prescribing to improve their overall wellbeing.
Feedback from patients about their care was consistently positive.
The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet patients’ needs. For example the practice referred patients for social prescribing.
The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group. For example the PPG suggested a PPG notice board to encourage new members and to keep patients informed of developments at the practice.
The practice had good facilities and was well equipped to treat patients and meet their needs, however, the main entrance was not wheelchair user friendly.
The practice actively reviewed complaints and how they are managed and responded to, and made improvements as a result.
The practice had a clear vision which had quality and safety as its top priority. The strategy to deliver this vision had been produced with stakeholders and was regularly reviewed and discussed with staff.
The practice had strong and visible clinical and managerial leadership and governance arrangements.
However there were areas of practice where the provider should make improvements:
Review their health and safety risk assessment and ensure it is specific to the practice.
Ensure that there is a system in place to assist wheelchair and pushchair users in gaining access through the main doors.
Ensure improvements are made to address patient access to appointments and some aspects of care as outlined in the patient survey.
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