This inspection took place on 25 May 2017 and was announced. There have been no previous inspections under this registration.

Agape Homecare Limited is registered to provide personal care to people living in their own homes who are over the age of 18 years old. There were 14 people using the service on the day of our inspection.

A registered manager was in post and was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe when staff supported them in their own homes. They were supported by staff who had received training in and understood how to protect them from the risk of any harm and abuse. Systems were in place for staff to follow, which protected people and kept them safe. Staff knew how to and were confident in reporting any concerns they may have about a person's safety

People were supported by staff who were familiar to them. The staff teams provided care to the same people, which gave them reassurance. Checks were completed on potential new staff before they started work to make sure they were suitable to support people living in their own homes.

People received support from staff that knew them really well, and had the knowledge and skills to meet their needs. People and their relatives spoke highly of the staff and the support provided. The staff made people feel that they mattered and that they were contributing to their own care. People were supported by staff that had undergone a thorough induction programme, which gave them the skills to care for people effectively. Comprehensive and detailed training was provided to staff to help them understand the specific needs of people.

Staff asked people's permission before they helped them with any care or support. People's right to make their own decisions about their own care and treatment was supported by staff. People were supported by staff who knew them well and were caring in their approach. People were treated with dignity and respect and they were encouraged to maintain their independence as much as they were able to.

People were involved in planning their own care and staff respected people’s and their relative’s views. Staff provided care how people wanted it and in a way that was individual to them. Staff responded to any changes in people's needs and supported them and their relatives to access other services as required.

People knew how to complain if they wished to. The management team worked in partnership with people's families and outside organisations to improve the care and support people received. They were proactive with regard to how people's support could be improved. The management team were supportive of the staff team and respected their ideas about how the service could improve. Systems were in place to assess and monitor the quality of the service provided.

People benefitted from an exceptionally well-managed and organised service and the providers. The providers' clear vision and values underpinned staff practice and put people at the heart of the service.

Staff were aware of the vision and values, how they related to their work and spoke positively about the culture and management of the service. Staff were inspired to offer care that was kind and compassionate through the passion demonstrated by both of the providers. The providers positively acknowledge the commitment and achievements of staff.