AevaCare is a small domiciliary care agency supporting people in their own homes in the community. At the time of our inspection they were supporting 5 people with the regulated activity of 'personal care'.

The service had a manager who was in the process of registering with CQC. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The inspection was undertaken by one inspector and was announced. We gave the provider 48 hours’ notice of our intended inspection to make sure appropriate senior staff would be available to assist us with our inspection, and gain permission to speak with people who used the service.

This was the first inspection since the service was registered with the Care Quality Commission in July 2017.

People told us that they felt safe being supported by staff from AevaCare Staff had received appropriate training to help them support people safely. People were kept safe by staff who were trained to recognise and respond appropriately to potential abuse.

Individual risks to people were appropriately assessed and kept under regular review to ensure people remained safe.

The provider operated a robust recruitment process which helped to ensure that staff employed to provide care and support to people were suitable to work in this type of service.

There were sufficient numbers of staff available to meet individual needs and the service provided was flexible and times of visits could be changed when required.

Staff sought people's consent to care. The manager and staff were aware of the Mental Capacity Act (MCA). People were assisted to eat and drink sufficient amounts to keep healthy and were supported to access healthcare professionals when required.

Staff had received training, support and development to enable them to carry out their role effectively.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice.

People's dignity was respected and their privacy maintained by a team of staff members who treated them with kindness and demonstrated compassion. People and where appropriate their relatives were encouraged to be involved with people’s lives and to provide feedback on the service. People’s views were acted upon.

People received personalised care that met their individual needs. People were given appropriate support and encouragement to maintain interests and engage in social events to reduce the risk of social isolation.

People told us they knew how to complain, and when concerns were raised they were investigated and resolved quickly with minimal disruption. People said they were confident they would be listened to if they wished to make a complaint.

We found that records written in a positive and respectful way we found that records provided appropriate guidance on how to support people without reducing people’s independence.

People told us that staff listened to them and responded to them in a positive way. Relatives knew how to raise concerns if they needed to and told us they were confident that the registered manager would take appropriate action to address any concerns in a timely way.

There were appropriate quality assurance systems in place to regularly monitor the quality and safety of the service. The manager had arrangements in place to receive feedback from people who used the service, their relative, external stakeholders and staff members about the services provided.

We found that records were well maintained and the systems in place to were effective.

The provider had created an open and inclusive atmosphere within the service. People gave ver