Our visit was discussed and arranged with the practice in advance. This was to ensure that we had time to see and speak to staff working at the practice, as well as people registered with the practice.

During the inspection we spoke with three dentists (one of whom was also the registered provider), three dental nurses and the practice manager and observed a consultation. After our inspection visit, we spoke by telephone with seven people who were registered with the practice to ask them about their experiences of the service.

All the people we spoke with were happy with the service they had received. Their comments included, “Absolutely brilliant”, “They are very nice, very friendly” and “They go out of their way to fit you in.” People told us they were given the information they needed to be able to make an informed decision about their treatment.

Staff received a range of training so that they had up to date knowledge and skills in order to treat people safely when they attended the practice.

People told us that the practice was clean and tidy and we found that the provider had effective infection control procedures in place. This meant the risk of infection for people using the service was minimised.

There were systems in place that ensured people using the service were asked their views about the service so the provider could use the information to improve.