During our inspection, we spoke with some patients who attended the clinic. They were complimentary about the treatment and the staff. One patient said after the treatment, "The doctor is very professional and efficient. The nurses are caring. I feel very safe in their hands. They explain the procedure and reassure me during the treatment.” Another patient told us, “I am very pleased with the service. The staff are very professional and caring.”

We spoke with a patient after their consultation. They told us, “The doctor explained the procedure and the cost involved. The nurse later explained the preparation required and the effects of the local anaesthetic and things to watch for post-operatively.”

This was echoed by another patient who said, “The consultation was very thorough. They asked about my general state of health. They asked me why I wanted further treatment and explained the risks to me.”

We found that prospective patients had been given the information they needed to help them make the right decision and valid consent had been obtained before treatment began. One person said, “Everything was explained to me clearly. I didn’t feel rushed. I signed the consent form when I was ready.”

The members of staff we spoke with knew their role and had knowledge of the safeguarding policy and procedure. They were aware of the Data Protection Act 1998 and the importance of recordkeeping and maintaining confidentiality.

People who use the service received information and an assessment before treatment took place. Surgical procedures were carried out in a clean and well maintained environment. We spoke with a small number of people who said they were given information on treatment and felt free to ask additional questions. People said they had time to consider their options, and then return to the clinic for an appointment to have a further discussion. People said they received good after care, received a follow up phone call and appointment.

The clinic had effective recruitment and selection procedures in place. Staff had received training based on the area of skill required to carry out their role. Some of this training was due to be refreshed and training had been booked.

The clinic was was clean and infection control procedures were in place. People commented that the clinic looked clean and hygienic.